/Communication and Interpersonal Skills at Work

Provided by: University of Leeds

Course Area: All areas

Course Type: Short Course

Start date: 20201026

Subjects: Digital Education, Digital Media, Information Technology, Information Visualisation, Internet of Things, Knowledge Management, Networks, Project

Recognised by: Nesta

Price: Free

Delivery Method: Online

Course overview

Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively. On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style. You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.


This course is part of the Collaboration, Communication and Remote Working program of online courses, which aims to teach you how to build strong workplace collaboration, communication and presentation skills for working in the office or working remotely. This program is part of the Digital Skills for the Workplace collection designed to teach you essential digital and professional skills required for the modern workplace.


This course is hosted by FutureLearn. It can be started at any time after the advertised date and is available now.

Who is this course for

This course is designed for young people who have digital skills but would like to build confidence in using digital technology in the workplace.


This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.


The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

What will I learn

In this course you will:

  • Identify your personal communications style
  • Explore different communication platforms
  • Explore your approach to communication
  • Apply your communication style in the workplace
  • Manage challenging conversations with positive outcomes
  • Demonstrate your communication skills
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